Customer Service Representative for Pagero
Deliver high-quality customer service by efficiently handling inquiries across multiple channels—including phone, email, and chat. Ensure each interaction is resolved with professionalism, empathy, and a customer-first mindset to enhance satisfaction and build lasting relationships.
About the Role:
In this opportunity as Customer Service Representative, you will:
Respond to customer inquiries via phone, email and chat, etc.
May respond to inquiries regarding a specific or more complex product or a specific customer (based on customer size or revenue tied to customer)
Inquiries will vary but typically include address changes, account changes/updates, order status, product feedback, password assistance, billing inquiry, etc.
Ensure each customer contact is handled in a manner consistent with the Thomson Reuters brand and values to maintain customer satisfaction and retention.
Uses analysis along with policies and procedures to resolve customer issues. Interpret customer contract and assess downstream impact to mitigate any recurring issues.
Identify prospects for additional products and services; send leads to appropriate sales representatives.
May assist field representatives in account maintenance.
About You:
You’re a fit for the role of Customer Service Representative, if you have the following required qualifications:
A bachelor's degree holder
Excellent verbal and written communication skills in English
Comfortable using computers, CRM systems, and communication platforms (e.g., email, chat, phone systems).
Ability to remain calm and professional, especially in challenging situations.
Capable of handling multiple tasks or conversations at once while maintaining accuracy and quality.
Works well in a team-oriented setting and collaborates effectively with colleagues.
Strong organizational skills and the ability to manage time efficiently in a fast-paced setting.
Additional preferred qualifications include:
Experience