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Business Descriptor:
We are currently seeking an experienced qualified to join The Global Asset Management team.
Principal Responsibilities

To ensure timely and error free reporting of transactions received at the Investor Service Centre.

Manage customer communication effectively in order to have timely resolution

Excel in distribution services & investor services with special focus on corporate customers

Have close interface with service providers and highlight any discrepancies of gaps noticed on a timely manner

Explore and process efficiency suggestions and contribute to achieve customer delight

Comply with applicable regulatory requirements on qualifications required for the job profile





Contribute to the knowledge management initiative of the customer service team.

Contribution to recruitments / contingency / leave planning

Ensure compliance to the process manual

Excel in the monthly reporting process

Role Requirements / Education Qualifications / Certifications / Experience:

A good understanding of mutual fund/security markets
Good verbal and written communication, team and interpersonal skills
NISM Series V-A mutual fund Distributors certification
The inclination to work in a client facing role, with a bent of mind for ‘service’
Ideally a post graduate / minimum 2 plus years of experience in a client-facing role involving Service, Query Handling
Knowledge of local language will be an advantage

Additional Information:

A minimum of 12 months in the current post

Pro-tip : Familiarity with AI-enabled tools is an advantage.

Link to Careers Site: Click HERE

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📌 Assistant Manager Branch Operations (New Delhi)
🏢 HSBC Global Services
📍 New Delhi