Location:
Chennai, Tamil Nadu, India
Job ID:
R0136354
Date Posted:
2026-08-05
Company Name:
HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED
Profession (Job Category):
Communications & Corporate Affairs
Job Schedule:
Full time
Remote:
No
Job Description:
The opportunity:
Hitachi Energy Service is a trusted lifecycle partner, providing customers with secure, sustainable, and creative service solutions, globally. Our Service offerings empower customers & partners to holistically manage the asset lifecycle—from start-of-life (e.g., Install & Commission), through services designed to strengthen operational-life (e.g., Upgrade, Repair & Extend), to end-of-life activities (e.g., Replace & Decommission).
How you’ll make an impact:
You will be the first point of contact and gateway to more advanced services, which will provide first-line support to our customers and the global HE networks.
You will be responding to incoming Customer calls, E-mails, web enquiries efficiently with confidence and professionalism and log the ticket in Sales force tool.




You will monitor Case Log hourly and daily basis and work internally and with customers to resolve and close open cases, keep learning about Hitachi Energy products and services and Cases to upgrade knowledge and skills to be able to increasingly resolve level 0 to level 2 type customer issues with minimal support from others in organization.
You will be a customer advocate for timely response to issues and problem resolution and escalation.
You will report all activities taken toward resolving customer issues. Where required, support customers during run time activities and provide online troubleshooting support and resolution.
You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your backgr

📌 Senior Solution Engineer (Chennai)
🏢 Hitachi
📍 Chennai