The International Operations Business Execution (BE) ASIA SOUTH Cluster Lead is a critical strategic partner responsible for driving key Business Execution deliverables, enabling the Operations organization to achieve its day-to-day goals and long-term priorities. The core focus areas include Governance, Controls, and Client & Franchise.
The role is responsible for supporting ASIA SOUTH cluster operations and Operations Heads in driving and executing cross-Operations strategy and goals. The BE Lead will partner with country and cluster management teams to ensure appropriate governance, in alignment with global Citi standards and practices.
Key Responsibilities
Strategic & Operational Planning
Act as a strategic partner to the Cluster Operations Head and CSS Business Execution Head, driving strategic planning to align operational capabilities with business goals.
Oversee a portfolio of key projects, special initiatives, and enterprise programs to ensure successful and strategic execution.
Lead efforts to streamline key processes across the cluster,



establishing clear governance by defining process ownership and resolving cross-functional ownership disputes to ensure operational integrity.
Governance, Reporting & Compliance
Drive and champion a robust governance culture, managing senior forum meetings, agendas, and tracking escalations.
Support regulatory engagements, audits, and coordinate submissions and information requests as required.
Oversee the operational risk setting, support key risk attestations, and escalate control issues with transparency.
Communication & Stakeholder Engagement
Drive leadership's communication strategy, content, and multi-level distribution across all channels.
Provide comprehensive senior leadership support, including calendar management, meeting agendas, presentation materials, and coordination for senior visits.
Facilitate extensive stakeholder collaboration across country, cluster, and global teams -to ensure strategic alignment.

📌 Business Unit Manager (Mumbai)
🏢 Citi
📍 Mumbai