Job Title: Patient Enrollment & Technical Support Specialist (English/Spanish Preferred)
Location: Remote
Experience: 2+ Years
Employment Type: Full-Time
About CIPRA
CIPRA is a healthcare technology company specializing in Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and AI-powered patient engagement. We partner with healthcare providers to improve patient outcomes by combining innovative technology, clinical support, and personalized care coordination.
Our mission is to simplify chronic disease management while delivering exceptional patient experiences through compassionate support and advanced healthcare technology.
About the Role
We are looking for a Patient Enrollment & Technical Support Specialist to join our growing team. In this role, you will be the first point of contact for patients enrolling in our Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) programs.
You will guide patients through enrollment, educate them on program benefits, assist with device setup, troubleshoot technical issues,



and ensure they have a seamless experience throughout their care journey.
The ideal candidate has excellent communication skills, enjoys helping people, is comfortable providing technical support over the phone, and thrives in a quick-paced customer-focused environment. Spanish language proficiency is highly preferred.
Key Responsibilities
Patient Enrollment
Contact eligible patients and explain the benefits of RPM and CCM programs.
Guide patients through enrollment and consent processes.
Verify patient eligibility and demographic information.
Schedule onboarding appointments when required.
Educate patients about program expectations and participation requirements.
Accurately document all patient interactions and enrollment activities.
Technical Support
Assist patients with setting up RPM devices and mobile applications.
Troubleshoot device connectivity, login issues, password resets, and account access.
Provide support for patient por

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