Job Requirements
Job Title: Nodal Escalation Officer
Department/Function: Customer Experience
Job Purpose:
Are you a problem-solver who thrives under pressure? As a Nodal Escalation Officer at IDFC FIRST Bank, you’ll handle high-priority customer complaints with speed, empathy, and precision. Be the go-to expert for resolution, drive process improvements, and make a real impact on customer trust—all from our Navi Mumbai hub.
Roles & Responsibilities:
Resolve escalated complaints from Nodal/PNO/CMD desks.
Ensure zero comeback and timely resolution.
Maintain quality in responses and ticket accuracy.
Identify root causes and suggest process fixes.
Collaborate across teams for faster grievance closure.
Educational Qualifications:
Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)
Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)
Experience: 5 - 6 years of relevant experience

📌 Nodal Escalation Officer (Navi Mumbai)
🏢 IDFC FIRST Bank
📍 Navi Mumbai