About the Role:
​As Senior Manager – Operations, you will own end-to-end delivery for a portfolio of our AI-powered inspection projects — from technical scoping through installation, configuration, commissioning, UAT, and handover. You will lead a team of Field Application Engineers and Project Managers, and you will be the person our Fortune 500 customers rely on to get their line running.
This is a hands-on leadership role. You will be in the detail on project plans, SLAs, and escalations, and you will also be building the systems and standards that let us scale from 30 parallel projects to many more without adding chaos. You will work closely with the Head of Operations, Product and Engineering, and the Sales team.
Requirements:
Project Delivery & Execution
Own end-to-end delivery for a portfolio of projects — scoping, timelines, installation, configuration, commissioning, UAT, and customer handover.
Deliver projects on time and within budget, and hold the team to the same standard.




Track and manage timelines and deliverables across technical verticals; anticipate slippage before it happens rather than reporting it afterwards.
Own Response and Resolution SLAs across queues coming in from Product, Sales, and customers, and ensure optimal work distribution.
Run root-cause analysis on delays and rework, and close the loop so the same failure does not repeat.
Technical Excellence
Translate new requirements from Account Executives and customers into explicit scope, technical requirements, and realistic timelines.
Drive delivery of deep-tech projects (AI / ML / Computer Vision) with a hardware and software footprint on live production lines.
Represent Operations in project discussions and client calls — identify the exact technical deliverable, communicate it clearly to the technical team, and drive it to completion.
Continuously improve efficiency metrics: productivity, quality, first-time-right installation, and SLA adherence.
Partner with Product and Engineering to fee

📌 Senior Operations Manager (Bengaluru)
🏢 SwitchOn
📍 Bengaluru