Specialist - Customer Care - Collections
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At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
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Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide creative solutions that transform how businesses run.
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Job Description
We are inviting applications for the role of Credit Collections Executive
We are seeking a proactive and customer-focused Credit Collections Executive to manage collections and respond to customer queries. The ideal candidate will have excellent communication and negotiation skills, with the ability to build positive customer relationships while ensuring timely collections and effective issue resolution.
Responsibilities
Contact customers via phone to follow up on outstanding invoices and ensure timely collections.
Handle inbound and outbound calls related to sales, payments, account status, and collection queries.
Resolve customer concerns professionally while maintaining a high