Key Responsibilities

- Collaborate with US-based stakeholders to understand and refine user stories and business requirements.
- Translate business requirements into technical specifications and ServiceNow user stories.
- Configure, develop, and maintain ServiceNow solutions using Workflow Studio and other platform capabilities.
- Independently gather requirements and create user stories when required.
- Implement and support ITSM, ITOM, CMDB, and HR Service Delivery (HRSD) modules.
- Perform testing, validation, and quality assurance to ensure solution quality.
- Troubleshoot and resolve ServiceNow platform issues and customizations.
- Follow ServiceNow development best practices, governance, and coding standards.
- Participate in Agile sprint ceremonies and provide regular progress updates.
- Document technical solutions, configurations, and implementation processes.
- Collaborate with global teams to ensure consistency and high-quality delivery.

Required Skills

- 8+ years of overall IT experience.




- Minimum 5+ years of hands-on ServiceNow development experience.
- ServiceNow Certified System Administrator (CSA) certification is mandatory.

- Strong experience with

- ITSM

- ITOM

- CMDB

- HR Service Delivery (HRSD)
- Experience with Workflow Studio (No-Code Development).
- Experience with REST API integrations.
- Valuable knowledge of JavaScript and Glide Scripting.
- Hands-on experience with Agile/Scrum methodologies.
- Familiarity with Performance Analytics.
- Experience with Automated Test Framework (ATF).
- Experience with ServiceNow Vancouver release.
- Experience working on the Xanadu release is highly preferred.
- Additional ServiceNow Implementation Specialist certifications (ITSM/ITOM/HRSD) are an added advantage.
- Immediate joiners preferred.
- Shift - 3PM to 12 AM

Interested share your resume to: [email protected]

📌 Senior Service Now Developer (Bengaluru)
🏢 Harita Techserv
📍 Bengaluru