Senior Service Designer (Contract) – Geotechnical Monitoring Transformation

Location: Remote (with virtual stakeholder engagement)

Engagement Type: Contract

Experience Level: Senior (5+ years)

About the Opportunity

We are seeking an experienced Senior Service Designer to lead a human-centred service design engagement focused on transforming the monitoring data lifecycle for geotechnical hazards, including landslides and other risks affecting public safety and transportation infrastructure.

The successful candidate will work closely with project sponsors and stakeholders to understand the current monitoring ecosystem, identify opportunities for improvement, and design a future-state operating model that strengthens internal capabilities and reduces reliance on external consultants.

This is an excellent opportunity for an experienced service designer who thrives in complex environments and enjoys translating research insights into practical, user-centered solutions.

Key Responsibilities

Phase 1 – Alignment & Planning

- Develop research plans and project workplans.
- Conduct desk research and define the problem space.
- Identify internal and external users and stakeholders.
- Collaborate with project sponsors and service design teams.
- Prepare stakeholder maps, recruitment plans, and interview guides.
- Deliver kickoff presentations and project planning materials.

Phase 2 – Discovery Research
- Conduct user interviews and stakeholder research.
- Perform jurisdictional scans and comparative research.
- Document current-state monitoring processes and data flows.
- Facilitate process mapping and service analysis.
- Synthesize research findings into actionable insights.
- Develop journey maps, personas,



process maps, and chance logs.
- Present findings and recommendations to project sponsors.

Phase 3 – Opportunities & Recommendations
- Facilitate workshops to identify future-state opportunities.
- Define success metrics and performance indicators.
- Develop user stories and preliminary system requirements.
- Produce final service design artefacts, including:
- Personas
- Journey Maps
- Service Blueprints
- Current and Future-State Process Maps
- Opportunity Log
- Support transition of findings into Agile delivery teams.

Required Skills
- Service Design
- Change Management
- User Research
- User Experience (UX) Design
- Data Analysis
- Facilitation
- Needs Assessment
- Process Mapping and Design

Required Experience
- 5+ years of recent experience in Service Design.
- Experience leading discovery research with diverse stakeholder groups.
- Demonstrated expertise in:
- Human-Centred Design
- Journey Mapping
- Service Blueprinting
- Research Synthesis
- Workshop Facilitation
- Process Improvement
- Experience working within large, complex organizations.
- Ability to communicate findings clearly to executive and technical audiences.
- Experience working in Agile environments is preferred.

Nice to Have Experience in one or more of the following areas:
- Geotechnical monitoring
- Remote instrumentation




- Environmental monitoring
- Transportation infrastructure
- Engineering or asset management
- Public sector or government organizations

Project Objectives The engagement will focus on:
- Understanding how monitoring data is collected, transmitted, stored, accessed, and managed.
- Documenting the current-state monitoring data lifecycle.
- Identifying user needs, pain points, and service gaps.
- Assessing whether existing monitoring data supports effective decision-making.
- Defining success metrics for improved monitoring services.
- Clarifying product ownership and operational stewardship.
- Recommending improvements to processes, technology, and governance.
- Supporting the design of a sustainable, internally led monitoring program.

Deliverables The successful consultant will produce:
- Research Plan
- Stakeholder Map
- Interview Guides
- User Research Findings
- Journey Maps
- Personas
- Current and Future-State Process Maps
- Service Blueprints
- Opportunity Log
- User Stories
- Initial System Requirements
- Recommendations Report
- Final Executive Presentation

Ideal Candidate You are an experienced service designer who enjoys solving complex organizational challenges through research, collaboration, and evidence-based design. You excel at facilitating workshops, engaging stakeholders, synthesizing qualitative insights, and creating service design artefacts that inform strategic decision-making and future digital transformation initiatives.

Apply now if you're passionate about designing better public services and helping organizations build sustainable, user-centered operating models.

📌 Senior Service Design Specialists (India)
🏢 STASX Consulting
📍 India