Skill required: Omnichannel - Customer Service
Designation: Customer Contact Comms Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Support production as per objectives and as required by the process Provide process training to current joiners.
Continuous coaching for advisors on process knowledge skills Assisting the helpdesk agents in responding to issues and information requested from end users on a real time basis.
What are we looking for? Excellent knowledge in Helpdesk process. 4-6 Years relevant experience in Helpdesk Functional Support will be an added advantage Aptitudes (functional skills) Helpful and proactive manner, with a service orientation Drives issues to resolution and good problem-solving skills Good interpersonal skills Positive administration skills Comfortable with responding to requests from all levels of the organization Ability to work effectively in a team environment Other Expectations Excellent spoken & written English skills Knowledge of personal computers and Windows, Word, Excel, PowerPoint, and E-mail software Excellent knowledge of Business Excellence and all BE tools Customer Service
Roles and Responsibilities: Operational Responsibilities Daily Maintain personal productivity by resolving target tickets on both calls an