Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Summary
The Technical Information Solutions (TIS) team within the Product Support and Logistics division (PSLD) creates and delivers technical parts and service information accessible via SIS and SIS2GO critical for the repair and service of Caterpillar products. Over 300,000 dealer and customer users depend on the information created, managed, and delivered by this team to identify and order Cat parts.
In TIS, the Service Information Developer creates and maintains Service information for Caterpillar products.
What You Will Do:




• Develop Service information for delivery via the Service Information System (SIS) to dealers and customers worldwide for servicing Caterpillar Machines.
• Utilize the Technical Content Manager (TCM) and graphic tools to develop troubleshooting information and graphics supporting Current Product Introductions (NPI) and engineering changes.
• Collaborates with global engineering and product teams to research complex technical data using engineering tools and 3D models, ensuring accurate and timely delivery of troubleshooting content.
• Ensure all service information is created accurately, participate in process improvement efforts and follow authoring standards.
• Develop and execute User Acceptance Testing (UAT) and validation activities for authoring platform deployments, including documentation of test results, corrective actions, and validation reports.
Additional Information:
• This position is in Chennai, India
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📌 Service Information Developer (Chennai)
🏢 Caterpillar
📍 Chennai