MAIN DUTIES/RESPONSIBILITIES OF THE ROLE:
Act as first-line support for network and security operational requests, managing and resolving tickets logged via ServiceNow in line with agreed SLAs.
Create, amend, and remove firewall rules on Palo Alto NGFW via Panorama and Strata Cloud Manager (SCM), following approved change requests and the firm's security policy.
Administer and support Zscaler ZIA and ZPA policies, including URL/application access requests, policy exceptions, and troubleshooting user connectivity issues.
Raise, track, and progress changes through ServiceNow change management, ensuring accurate documentation, approvals, and an audit trail for all firewall and network changes.
Monitor network and security alerts, triaging issues and escalating to senior network engineers where deeper investigation or architectural change is required.
Proactively review and improve the SNMP-based network monitoring and alerting setup, working with senior engineers to increase visibility, reduce noise, and mature alerting coverage across the estate.
Perform routine access reviews,



rule clean-up, and housekeeping tasks across the Palo Alto and Zscaler estates to maintain a clean and auditable policy base.
Support incident response for network and security events, gathering diagnostic information and assisting senior engineers with resolution.
Maintain accurate, up-to-date documentation of network configurations, firewall rule sets, and standard operating procedures.
Liaise with global network engineering colleagues, business users, and other technology teams to understand requests and provide explicit updates on progress.
Assist with basic network troubleshooting (connectivity, routing, VPN, DNS) using standard diagnostic tools, escalating complex issues to senior engineers as appropriate.
Participate in a shift or on-call rota providing regional support coverage outside of core hours as required.
SPECIAL CIRCUMSTANCES (e. g. shifts, travel overseas, hours):
Role based in th

📌 Network Support Engineer (Bengaluru)
🏢 BREVAN HOWARD ASSET MANAGEMENT
📍 Bengaluru