JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a recent industry, join our team as we help shape a brighter way forward.
Role Overview
The Facility Manager – Soft Services (Center of Excellence) is responsible for leading, standardizing, and continuously enhancing soft services delivery across the portfolio. This role goes beyond day-to-day operations and focuses on data-driven insights, market intelligence, innovation, and best-practice development to elevate service quality, efficiency, and user experience.
Key Responsibilities
Soft Services Leadership
Manage and oversee soft services including housekeeping, cleaning, pest control,
waste management, landscaping, front office, and other site support services.
Ensure consistent service delivery aligned with CoE standards, SLAs, KPIs, and compliance requirements.
Drive service excellence, safety, and customer satisfaction across locations.
Center of Excellence (CoE) Responsibilities
Develop, document, and implement standardized processes, SOPs, and benchmarks for soft services.
Act as a subject matter expert, supporting sites with audits, reviews, and performance improvement plans.
Support onboarding and capability-building initiatives for soft services teams.
Data Analytics & Market Research
Analyze operational data, service metrics, and cost models to identify trends, gaps, and improvement opportunities.
Develop dashboards and reports to track performance, productivity, and service quality.
Conduct market research on vendors, technologies, pricing benchmarks, and emerging soft serv
📌 Senior Facility Manager (Bengaluru)
🏢 JLL
📍 Bengaluru