Fantastic chance for an experienced Customer Success Management professional to join the Data & Analytics Division of the London Stock Exchange Group, partnering with our Sales & Account Management organization at LSEG to grow & retain our business.
We at LSEG are passionate about Customer Success. We are a globally recognized company with and equally recognized reputation. We are currently searching for a high caliber, upbeat and driven candidate to join a high performing Customer Success team covering our Real-Time & Digital Wealth Market Data solutions. The role is based in Mumbai while a small amount of travel may be required to cater for clients around the South Asia.
You will enjoy plentiful learning and collaboration opportunities with outstanding customers, exposure to the latest market data trends and technology globally. If you are looking to advance your career in a world-class Market Data vendor, start your next adventure with our diverse Customer Success team and unlock your potential
Role Responsibilities
Maintain and uplift client Data & Feed usage by demonstrating value of LSEG solutions, to grow stickiness and adoption of LSEG Real-Time, Tick-History, Low-Latency, and Digital Wealth solutions
Partnering with client to develop tailored Customer Value Plan, ensure successful value delivery to secure service contract renewal & retention
Internally embed Voice of Customers in product & content roadmaps for sustained value delivery and improved user experience
Uncover high-quality sales leads through pro-active curiosity, growing LSEG Average Spend per Customer and solution footprint
Successful execution of our customer coverage model, delivering value adhering to our client engagement standards, improving customer health by embracing a data-driven model to optimize Deployment, Engagement, Adoption and Return On Investment for customers, delivering verified value for key renewals
Engage end users optimally at scale by using digital / client traini