If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better.
We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.
Job Summary :-
We are looking for a highly motivated OMS L2 Support Engineer to provide production support for our cloud-native Order Management System (OMS). The ideal candidate will have a robust understanding of OMS processes, excellent troubleshooting skills, and the ability to work collaboratively with Engineering, Product, Customer Success, and Operations teams to ensure high system availability and customer satisfaction.
This role requires participation in a rotational shift schedule to provide global production support.
What a day in the life looks like:
Provide Level 2 production support for the Order Management System (OMS) product.
Investigate, troubleshoot,



and resolve production incidents within defined SLAs.
Perform Root Cause Analysis (RCA) for recurring issues and collaborate with Engineering teams for permanent fixes.
Analyze application logs, API failures, database records, and cloud infrastructure to diagnose issues.
Monitor production health, identify trends, and proactively prevent incidents.
Support application deployments, configuration changes, and production releases.
Work closely with L1 Support, Product Management, Engineering, QA, and Customer Success teams during incident resolution.
Create and maintain knowledge articles, troubleshooting guides, and operational runbooks.
Participate in on-call support and rotational shifts, including weekends and holidays as required.
Drive continuous improvements in operational excellence, automation, monitoring, and alerting.
What you bring to the team:
Bachelor's degree in Computer Science, Information Technology,

📌 Senior Software Engineer, Product Development (Bengaluru)
🏢 Infios
📍 Bengaluru