Some careers shine brighter than others.If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting current direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.




Department: Wealth & Prem Solutions Tech
In this role, you will:

Single accountable owner for the service across its lifecycle, working with Product, Engineering, Operations, Cyber, Architecture, Vendors and Change teams to maintain stable outcomes and smooth change
Own end-to-end health, performance, risk and continual improvement of WPS IT services (e.g., payments, cards, lending, digital channels), ensuring they are reliable, secure, compliant, cost-effective, and customer centric.
Maintain the service model: components, RACI, support model (L1–L3), and operating procedures.
Own service availability, resilience, capacity and performance targets; drive observability and proactive monitoring.
Accountable for major incident readiness and outcomes: escalation paths, comms, technical bridging, and customer impact assessment.
Ensure robust root cause analysis (RCA), problem management, and preven

📌 Senior Associate Director, Service Management Specialist (Pune)
🏢 HSBC Global Services
📍 Pune