A Process Trainer is responsible for designing and delivering comprehensive training programs,

ensuring seamless knowledge transfer through effective methodologies. They must collaborate

with stakeholders to develop, update, and refine training materials based on policy changes and

operational insights. Key responsibilities include conducting on-the-job coaching, creating

educational resources, and organizing structured training sessions for new hires and existing

employees.

Key Responsibilities

Training Delivery: Conduct engaging process training sessions for recent hires and refresher programs for tenured employees based on needs identification surveys from operations.
Content Development: Create, update, and maintain training materials, SOPs, and knowledge bases to align with business updates.
Performance Tracking: Monitor trainee progress through assessments, feedback, and real- time evaluations to measure training effectiveness.
Soft Skills Training: Enhance business writing skills, communication, empathy, problem- solving,



and conflict resolution skills for better customer interactions.
Mock Call & Role-Play Sessions: Conduct interactive activities to develop practical skills in handling various customer scenarios.
Quality & Compliance Alignment: Collaborate with QA teams to identify knowledge gaps and integrate key insights into training modules.
Nesting Support & Coaching: Provide post-training support to trainees during the transition to live operations.
Process & Policy Updates: Ensure all training materials reflect the latest policies, workflows, and compliance standards.
Data-Driven Training Decisions: Use feedback, assessments, and performance metrics to refine training methodologies.
Stakeholder Collaboration: Work with operations, quality, and HR teams to align training with business goals.
Gamification & Engagement Strategies: Implement creative learning methods to increase trainee participation and knowledge retention.
Cross-Skilling & Upskillin

📌 Process Trainer (Pune)
🏢 Tattva CX
📍 Pune