What success looks like in this role:
The Managed Services Lead is the single point of accountability to the Customer for all Services delivered under the Three-Track Model (Support, Managed Services, Consulting) for the Anthropic Claude Platform Managed Services engagement. The role owns Transition governance and planning through to Steady State, and leads communications, hypercare, and continuous improvement across the engagement.
Key Responsibilities
Act as the single point of accountability to the Customer for all Services delivered under the Support, Managed Services, and Consulting tracks.
Lead Transition Period governance: establish the RACI and finalize the transition charter; run the weekly governance touchpoint with Customer stakeholders throughout the Transition Period.
Own execution of the four-phase Program Timeline — Mobilize & Governance, Discovery & Readiness, Transition, and Optimize & Scale — and drive the transition from the Outgoing Providers (Accenture and Tribe AI) to BAU operations.
Track and report progress against the transition milestones: BAU Readiness,



BAU Assumable, Transition Exit, and the quarterly Industrialize marker (continued transition to agentic delivery labor).
Coordinate the formal, time-boxed knowledge-transfer exercise with the Outgoing Providers, ensuring implementation artefacts (configurations, prompt/agent catalog, integration documentation) are captured and validated.
Establish and maintain the executive dashboard for adoption, cost, and value reporting, and chair the reporting cadence with Customer's Executive Sponsor.
Provide hypercare support through cutover to Steady State and own the transition to ongoing operations.
Ensure ServiceNow/ITSM configuration (resolver groups, service level clocks, role-based access controls) is completed and fit for purpose for the Services.
Own overall Service Level performance across SL-1 through SL-8, monitor risk to targets (particularly through the 60-day Stabilization Period), and

📌 Claude Platform Managed Services Lead (Bengaluru)
🏢 Unisys
📍 Bengaluru