Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Intune
Valuable to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Role Overview:

The Microsoft Intune Subject Matter Expert (SME) is responsible for architecting, implementing, migrating, and supporting enterprise-scale device and application management solutions using Microsoft Intune. This role acts as the highest level of technical authority for Intune within managed services, transformation programs, or internal IT organizations, providing design leadership, advanced troubleshooting, and governance alignment.
The role is typically hands-on and heavily involved in endpoint modernization initiatives,



including SCCM/MECM to Intune migration, Autopilot-based provisioning, security hardening, and automation-driven operations.

Key Responsibilities
1. Intune Architecture & Design
Own the end-to-end architecture of Microsoft Intune in enterprise or multi-tenant environments
Design scalable solutions for:
o Windows 10/11
o Windows 365 Cloud PC
o iOS / iPadOS
o Android Enterprise
o macOS
2. Device Enrollment & Provisioning
Lead and optimize device onboarding using:
o Windows Autopilot
o Entra ID (Azure AD) Join / Hybrid Join
o User-driven and pre-provisioned scenarios
Integrate Autopilot with:
o Security baselines
o Configuration profiles
o Compliance and Conditional Access

3. Application Packaging & Deployment
Migrate applications from MECM/SCCM to Intune
Package and deploy applications including:
o Win32 apps
o Microsoft Store apps
o Line-of-business (LOB) applications
Define:
o Detection rules
o Supersede

📌 Application Tech Support Practitioner (Gurugram)
🏢 Accenture
📍 Gurugram