Role Purpose
The Lead Developer - ServiceNow IRM will lead the technical design, development, configuration and ongoing enhancement of ServiceNow Integrated Risk Management solutions supporting LSEG's Anti Financial Crime and Operational Risk & Controls capabilities.
This is a senior, hands-on development role requiring deep practical expertise across the ServiceNow IRM product suite, including risk, control, issue, action, assessment, evidence, case and workflow management capabilities.
The role holder will improve existing IRM workflows, invent and implement current workflows, handle development environments, challenge requirements and designs where needed, and provide technical leadership to the wider development team.
Key Responsibilities
ServiceNow IRM Development
Own the design, configuration and development of solutions using SN Integrated Risk Management.
Remain hands-on across configuration, scripting, workflow design, testing, deployment and production support.
Build and enhance IRM capabilities covering risk identification and assessment; control definition,



ownership and testing; issues, findings and remediation actions; operational events; evidence collection and attestation; policy and compliance workflows; case management; and risk and control reporting.
Configure and extend IRM data models, records, forms, relationships, user experiences, assessment methodologies, indicators, scoring models and control evaluation logic.
Design workflows using Flow Designer, decision logic, approvals, tasks, notifications, customer concerns and service-level controls.
Develop dashboards, reports and management information for Business partners.
Support integrations between ServiceNow IRM and upstream or downstream systems using REST APIs, Integration Hub and appropriate integration patterns.
Diagnose and resolve defects, data issues, performance problems and production incidents affecting IRM workflows.
Workflow and Case Management
Maintain and improve existing workflows,

📌 Lead Developer, ServiceNow IRM Case Management (Bengaluru)
🏢 LSEG
📍 Bengaluru