Experience: 8+years

Location: Hyderabad/ Mohali/Kochi

Primary Purpose

The Senior Process Support role exists to design, implement and embed Blackwoods’ enterprise process management framework during the proof of concept and early scale phase. The role establishes enterprise standards, governance, prioritisation mechanisms and scalable ways of working that enable consistent process documentation, structured analysis and future improvement. Ownership, prioritisation, decision making and final sign off remain with onshore business process owners and the Enterprise PMO.

Roles And Responsibilities

Enterprise Process Governance and Framework Establishment
Design and establish the enterprise process management framework, including process hierarchy, documentation depth, standards and quality criteria.
Define transparent roles, decision rights and approval pathways, ensuring ongoing ownership sits with onshore business process owners.
Co‑create lightweight governance arrangements with the Enterprise PMO and business stakeholders.
Ensure all frameworks,



standards and changes are reviewed and formally approved onshore.
Scalable Process Documentation Model Enablement
Design the end‑to‑end process documentation delivery model used for the proof of concept.
Define standard intake, briefing, review, quality assurance and approval workflows between onshore and offshore teams.
Establish acceptance criteria and quality controls to ensure offshore outputs are decision‑ready for business review.
Support early delivery waves to validate and refine the model prior to wider rollout.
Process Analysis, Insight and AI Readiness
Define the level of process detail required to support bottleneck analysis, handoff clarity, automation and AI readiness.
Enable offshore teams to surface structured insights without making ownership decisions or recommendations.
Ensure documented processes are suitable for future digitisation, automation and AI initiatives.
Provide structured input into process analy

📌 Sr. Process Support- Enterprise Process Governance (Hyderabad)
🏢 Softobiz
📍 Hyderabad