What You Will Own

Operations & Fulfilment

Own the full order lifecycle, from prescription verification and routing to the pharmacy, through dispatch and last-mile delivery, with cold-chain integrity maintained end to end
Run pharmacy coordination day to day: stock availability across suppliers, order placement, dispatch turnaround, and resolving stockouts or delays before they reach the member
Build the fulfilment layer that connects the platform, the pharmacy, and the courier into one reliable flow, with transparent handoffs and no dropped orders
Define and enforce fulfilment SLAs, monitor performance against them, and act on breaches
Own returns, refunds, and lost or damaged shipment workflows end to end, including courier escalation and member resolution
Own payment reconciliation across gateways and pharmacy remittances, working with the accounting team to keep invoicing clean, accurate, and GST-compliant
Manage the settlement flow between Eden and pharmacy partners, ensuring every order is accounted for and paid correctly
Manage operational vendors, couriers, packaging,



tooling, and subscriptions, holding them to cost and service expectations, and find efficiencies as volume scales

Retail Pharmacy Setup & Operations

A build project running alongside the live business.

Set up and run retail pharmacy operations: licensing groundwork, fit-out, staffing coordination, and day-to-day running
Project-manage the setup: contractor and vendor coordination, procurement, equipment, timelines, and issue resolution
Own the retail pharmacy's operational workflows: inventory, stock management, dispensing operations, record-keeping, and supplier coordination
Move licensing and regulatory groundwork alongside legal counsel and the Pharmacist-in-Charge, keeping the pharmacy inspection-ready (compounding operations and regulatory sign-off sit with the Pharmacist-in-Charge)

Member Experience

Build the member experience function by adapting playbooks to India: tooling, queues, macr

📌 TE-Operations Lead (Sahibzada Ajit Singh Nagar)
🏢 Softobiz
📍 Sahibzada Ajit Singh Nagar