Company:
MPHIN My Personal Health Record Express India Pvt. Ltd. (India)
Job Posting Location:
India_Gurgaon
Job Title: ​
Business Support Analyst
Job Description: ​
Essential Job Functions:
Essential function
25%
Serve as the first line of support for business and system-related inquiries via ticketing systems, email, and phone; ensure timely response and resolution within defined SLAs.
20%
Monitor application and system performance; correlate monitoring alerts and system events to identify root causes and ensure service continuity.
15%
Analyze data using structured query language (SQL) and other tools to troubleshoot issues and validate business logic.
15%
Assess incident severity and urgency; initiate corrective action and escalate to appropriate technical or engineering teams when necessary.
10%
Maintain accurate documentation of incidents, resolutions, and operational processes in designated systems.
10%
Identify opportunities for process improvement and recommend enhancements to documentation, workflows, and support practices.
5%
Participate in rotational shifts,



including on-call responsibilities, to support 24x7 operations as required.
Other Job Functions:
Adhere to company policies, procedures, and compliance requirements.
Support continuous improvement initiatives across business and technical operations.
Collaborate with cross-functional teams to ensure seamless communication during system-impacting events.
Demonstrate solid customer service orientation and professionalism in all stakeholder interactions.
Perform additional duties and special projects as assigned.
Required Qualifications:
Minimum Experience
3+ years of experience in business support, application support, or client support roles.
Experience supporting global stakeholders in a structured SLA-driven environment.
Healthcare or healthcare technology experience preferred.
Education:
Bachelor’s degree in information technology, Business Administration, Computer Science, or related field preferr

📌 Business Support Analyst (Gurugram)
🏢 agilon health
📍 Gurugram