Job Description – Lead, Digital Process (Policy Issuance)

Job Band: JB 9

Department: Policy Issuance

Function: Operations

Reporting To: Head – Policy Issuance

Superior’s Superior: Head – Central Operations

Company: Aditya Birla Sun Life Insurance Co. Ltd

Business: Life Insurance

Location: G?Corp, Thane, Mumbai

Date: July 2026

Job Purpose The role aligns with the company’s digital strategy across policy issuance processes.

Driving digital conversion at onboarding and transitioning customer management to digital channels.

Publishing analytics-driven reports to track end?to?end issuance and identify process gaps.

Ensuring compliance with eIA opening and CKYC registration with CERSAI.

Managing vendor for end to end Processing of Policy Issuance activities

Automation of Processes & improve effectiveness in process

DimensionsAudit Management & Compliance Governance
Lead end-to-end management of Internal Audit, Regulatory Audit, Concurrent Audit, and Process Reviews.
Coordinate with Audit, Compliance, Operations, IT, Sales,



and partner teams for timely closure of audit observations.
Track audit observations, agree action plans, and ensure implementation within committed timelines.
Drive corrective and preventive actions to mitigate operational, compliance, and regulatory risks.
Monitor adherence to IRDAI guidelines, internal policies, SOPs, and governance requirements.
Prepare audit responses, management updates, and closure notes for leadership review.
Conduct root cause analysis for audit findings and identify opportunities for process strengthening.
Maintain audit trackers, evidence repositories, and documentation to support audit reviews.
Drive automation and control enhancements to reduce repeat observations and improve compliance effectiveness.
Ensure readiness for periodic audits through regular process reviews, control testing, and stakeholder engagement.
Act as the central point of contact for audit discussions, escalations, and governance forums.

📌 TM-DCM-Central Ops PI-Thane (India)
🏢 Aditya Birla Capital
📍 India