Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a adaptable, supportive environment where your well-being is prioritized and your potential can thrive.

The Role
The Role:
You are the offshore specialist leader for tenant‑to‑tenant endpoint migration readiness and escalation support. You guide Scale squads and the Factory through device migration sequencing, Intune re‑enrolment impacts, Autopilot/join‑state considerations and remediation patterns. This role is critical to avoiding mass disruption: endpoint readiness issues can block user productivity at wave cutovers, so your job is to standardise solutions, reduce repeat failures and provide rapid escalation leadership during cutover windows.




Key Responsibilities:
- Provide endpoint readiness guidance and risk assessments for migration waves.
- Act as escalation authority for complex device migration failures and root cause analysis.
- Define and maintain runbooks for common remediation scenarios (enrolment failures, compliance issues, profile/application targeting problems).
- Coordinate dependencies with Identity and Security teams (device trust and access controls).
- Support cutover events with rapid triage and stabilisation leadership.
- Maintain known‑issues and fixes catalogue; reduce recurring defects through standard patterns.
- Provide validation criteria and evidence standards for endpoint readiness and post‑migration acceptance.
- Support the Factory discipline leads by improving troubleshooting playbooks and telemetry standards.
- Provide reporting inputs on failure categories, remediation throughput and readiness health metrics.

📌 Senior Technical Consultant – Scale Specialist Lead (Pune)
🏢 Kyndryl
📍 Pune