Review enrollment requests to ensure all required eligibility data is present to enable enrollment for all MetLife products
Verify eligibility by researching within one or more applications including GroupFacts, UIS, CDF and CBS
Input data manually into UIS and/or GroupFacts (keying both Core and VB products like Critical Illness, Aura, DLP, others)
Respond to requestors in a timely manner within TAT
Clearly & accurately respond to customers/Service teams beyond standard template text (follow up for missing data)
Terminate employee enrollments
Auditing to find keying discrepancies
Partner with key stakeholders to assess root cause and resolve escalations
Ensure SLAs are met
Ensure compliance with internal policies and procedures, including security, data retention/ ILM and external regulations
Education, Technical Skills & Other Critical Requirement
Education
Bachelor’s degree preferred
Experience
(In Years)
1-2 years of experience performing manual data entry (Preferably in Insurance Industry)
Customer service experience
Business writing skills, including ability to write explicit, concise communications
Technical Skills
Proficient knowledge of MS office - Excel, Word, Teams, Outlook
Typing / data entry speed 30 wpm with 90% accuracy
Deeper understanding of product eligibility verifications
Analytical skills to assess eligibility & troubleshooting for solutions.
Other Skills
Knowledge of Insurance principles in relation to the US Insurance industry
Excellent communication (Written & Verbal) and comprehension skills