Job Title: Tech Operations
Location: Hyderabad, India
Shift: Night Shift (onsite)

Job Description:
We are seeking a diligent and proactive Tech Operations professional to join our
agile team supporting critical technical processes during night shifts. The
ideal candidate will be responsible for ensuring smooth IT operations, incident
management, process monitoring, and collaborating cross-functionally to sustain
service excellence.
Key Responsibilities:

* Monitor and manage IT infrastructure, applications, and services to ensure
availability and performance throughout the night shift.
* Respond promptly to technical incidents, troubleshoot issues, and escalate
where necessary to minimize downtime or business impact.
* Collaborate with support teams and stakeholders to coordinate root cause
analysis and implement corrective actions.
* Maintain up-to-date incident and service logs to track recurring issues and
improvements.
* Assist with routine process audits, documentation, and compliance adherence.
* * Facilitate smooth handover to day-shift teams with documented reports and




action plans.
* Participate in continuous process improvement initiatives and automation
opportunities.
* Adhere to company policies regarding data security, confidentiality, and
quality standards.

Required Skills and Qualifications:

* Diploma or Bachelor's degree in Computer Science, IT, or relevant field
preferred.
* Prior experience in technical operations, IT service management, or similar
roles is an advantage.
* Basic knowledge of IT infrastructure components (servers, networks,
databases).
* Familiarity with incident management tools and scripting for automation is a
plus.
* Strong analytical and problem-solving skills with aptitude for detailed
process execution.
* Excellent communication and collaboration skills in an English-speaking
environment.
* Ability to work effectively in a night shift onsite environment while
managing workloads responsibly.
* Proactive attitude towards t

📌 Tech Operations (Hyderabad)
🏢 Global Coordination Center
📍 Hyderabad