Home
Services
Solutions
Case Studies
Blog
Careers

Get in Touch [email protected]

View all roles

Sales Operations Executive – CRM Specialist

Location

Mumbai, India

Start Date

Immediately

CTC (Annual)

β‚Ή4,00,000 – β‚Ή8,00,000 per annum

Experience Required

1–3 years

About The Role

We are looking for a agile and analytically driven Sales Operations Executive – CRM Specialist to join our growing team. This role is pivotal in supporting our outbound sales initiatives by ensuring our CRM ecosystem is streamlined, data-rich, and strategically aligned. You will manage and enhance our CRM workflows, support telecalling performance, build critical B2B databases (primarily USA-based distributors), and drive measurable sales operations outcomes.

The ideal candidate is a blend of technical precision, research ability, CRM mastery, and sales understanding. You should have hands-on experience with CRM platforms (Zoho CRM preferred), strong communication skills, and the ability to coordinate and manage telecalling teams through data-backed strategies.





Key responsibilities

Manage and configure the CRM system to support client acquisition and engagement workflows while maintaining CRM hygiene through routine data validation, deduplication, and error audits.
Automate sales campaigns, track lead status, and build CRM dashboards to highlight progress, gaps, and key performance metrics.
Act as the internal CRM specialist by training and supporting sales/telecalling teams on CRM usage and ensuring adherence to defined workflows.
Design and manage sales workflows based on territory research, product fit, and success probabilities while coordinating campaign execution through CRM by assigning territories and quotas to telecallers.
Research, source, and compile a robust database of potential product distributors (single-store & chain outlets) in the U.S. using websites, social platforms, business directories, competitor networks, and LinkedIn.
Build structured contact hi

📌 Sales Operations Executive – CRM Specialist (Mumbai)
🏢 TrueNorth GTM
📍 Mumbai