Compensation

$20.48 - $25.63

Compensation Type

Hourly

Employment Type

Regular

Grade

NE05

Position Summary

The Technical Support Technician provides support and technical advice and service to faculty, staff, and students requiring a high degree of skill and expertise in computer and audio-visual systems. This position includes hybrid, remote, and on-premise customer service and support by managing the operation and maintenance of audio, video, and computer systems in a networked environment, encompassing desktops, laptops, media control systems, and instructional technology. The role involves troubleshooting audiovisual and computer equipment used and servers. The Technical Support Technician provides support and training on a variety of technical needs, including the review of course material, problem-solving, and preparation for tests.

Duties & Responsibilities

Provides comprehensive assistance to faculty, staff, and presenters in technology-enhanced smart classrooms, ensuring rapid incident response, logging, and closure of requests,



and addressing special inquiries and training needs.
Operates and troubleshoots various equipment, including computers, display devices, control systems, network devices, and audio/video routing systems, ensuring their proper functionality.
Conducts regular inventory checks and recommends upgrades or purchases of recent equipment to maintain optimal working conditions.
Proactively tests and maintains support for systems and equipment to ensure functionality before use, adhering to established Service Level Agreements.
Utilizes remote support tools to address software and equipment issues regardless of location, including hybrid environments.
Implements CNM-owned computer systems and software and maintains customer workstations with approved operating systems.
Diagnoses, troubleshoots, and provides solutions for customer-owned devices (BYOD), demonstrating technical competence in educational technology and conferencing platfor

📌 Technical Support Technician (Khuldabad)
🏢 Central New Mexico Community College
📍 Khuldabad