In this role, you will serve as a trusted advisor and strategic partner to Informatica's enterprise customers, guiding them through their post-sales journey with a focus on adoption, value realization, and long-term success. You will work closely with cross-functional teams — including Customer Success, Qualified Services, Product, and Engineering — to ensure customers achieve their desired business outcomes through the effective use of Informatica's data management solutions.
Key Responsibilities
Assist in developing and executing tailored customer success plans aligned with customers’ business objectives and Informatica’s solutions to drive consumption and adoption health.
Partner with customers across all levels of their organization — from executive sponsors and business owners to data stewards and technical practitioners — conducting structured business and technical sessions tailored to each audience's priorities and language.
Drive deep discovery through rigorous questioning beyond surface requirements — uncovering root business processes, pain points,
organizational dependencies, and gaps all the way down to product feature level.
Conduct and document business and technical assessments to map the customer's current state, desired outcomes, and solution design — producing clear artifacts that guide adoption strategy and inform internal teams.
Identify product feature gaps and limitations based on the customer's use case and solution design — setting clear expectations with customers and advocating internally with Product and Engineering teams to influence the roadmap.
Proactively identify, document, and manage risks across business readiness, technical feasibility, and stakeholder engagement — escalating early and maintaining a living risk mitigation plan throughout the customer lifecycle.
Respond promptly to customer questions with technical explanations of product features and capabilities
Participate in delivering business reviews and pre