About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

The Learning & Development Lead Trainer is responsible for designing, delivering, and evaluating training programs focused on leadership development, upskilling, and account-specific role training. This role requires a dynamic individual who can engage diverse audiences, foster a growth mindset, and support the organization's strategic goals through effective learning initiatives.

As Learning & Development Lead Trainer, You Will…

Create comprehensive training programs that address leadership skills, industry trends, and specific role requirements
Develop engaging training materials, including presentations, manuals, and e-learning modules, tailored to various learning styles
Facilitate interactive training sessions, workshops, and seminars, both in-person and virtually




Utilize various teaching methods to enhance participant engagement and retention, including role-playing, case studies, and group discussions
Collaborate with stakeholders to assess training needs and identify skill gaps within the organization
Conduct surveys and interviews to gather feedback and insights for continuous improvement of training programs
Measure the effectiveness of training programs through evaluations, assessments, and participant feedback
Provide regular reports on training outcomes, highlighting successes and areas for improvement
Offer one-on-one coaching sessions to leaders and employees seeking to enhance their skills and performance
Foster a supportive learning environment that encourages personal and qualified growth
Work closely with HR, department leaders, and subject matter experts to align training initiatives with organizational goals
Participate in cross-functional

📌 Learning & Development Lead Trainer (Hyderabad)
🏢 IntouchCX
📍 Hyderabad