About the Company

An GCP Support Engineer is a technical professional 10-15 yrs experienceresponsible for providing support to customers using Amazon Web Services(GCP). This role involves troubleshooting, resolving technical issues,optimizing cloud infrastructure, and ensuring customer satisfaction.

About the Role

Below is a detailed job description for an GCP Support Engineer:

Responsibilities

Technical Support:
Provide expert-level support for GCP services including Security and role.
Troubleshoot and resolve customer issues related to infrastructure, networking, security, and performance.
Debug and resolve issues related to application deployment, scaling, and monitoring on GCP.
Infrastructure Management:
Assist customers with setting up, configuring, and managing GCP environments.
Guide customers on best practices for deploying and managing workloads on GCP.
Help customers migrate on-premises applications to GCP.
Networking and Security:
Troubleshoot networking issues related to VPC, subnets, route tables, security groups, and NAT gateways.




Provide guidance on securing GCP environments, including IAM roles, policies, encryption, and compliance.
Assist with configuring and troubleshooting GCP Load Balancers, Route53, and Direct Connect.
Performance Optimization:
Analyse and optimize the performance of GCP resources and applications.
Provide recommendations for cost optimization, resource allocation, and autoscaling.
Incident Management:
Respond to and resolve customer-reported incidents in a timely manner.
Escalate complex issues to GCP product teams and follow up until resolution.

Qualifications

Strong understanding of GCP core services (e.g. GKE, IAM, Monitoring, CloudSql, GKE, PUB SUB etc).
Terraform – Valuable hands-on experience with TFE.
Experience with scripting and automation tools (e.g., Python, Bash, Terraform, CloudFormation).
Good understanding of K8, Docker and containerization platform.
CI/CD - end to end deployment process - any tool - Jenkins,

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