The primary responsibility is to ensure all the customers are attended to and resolution is given within defined TAT
Roles & Responsibilities:
Productivity
Maintaining Service Quality
Average Handling
TimeFirst Contact Resolution
Maintaining TAT for all customer requests
Channel Migration to alternate channels
Secondary Responsibilities:
Drive all the initiatives in the Customer contact center
Education Qualification:
Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA)/Bachelor of Commerce(B.Com)/Bachelor of Business Administration(BBA)
Post-graduation: MBA/PGDM
Experience: 2+ years of relevant experience.
📌 Elite Banker (Thane)
🏢 IDFC FIRST Bank
📍 Thane
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