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Job Description Form

Role/Job Title - Deputy Branch Manager

Business - Retail Banking

Job Purpose

The role entails managing and scaling up the retail banking business for the branch by executing strategies to achieve growth targets for the branch by managing operations and resources in the most cost efficient and technology effective manner. It also entails developing constructive relationships with key local dealers and working closely with them to boost volume of business by establishing a robust foundation with them as their financial partner of choice. The role bearer is accountable for ensuring expansion of branch footprint, product penetration and delivery of high-quality customer service. The role bearer would lead customer service and branch operations for a designated branch and be responsible for the daily branch upkeep.

Roles & Responsibilities

Key / Primary Responsibilities of the Role - List the primary deliverables

"- Responsible for day-to-day operations and administration of the Branch,



ensuring strict compliance with Bank's policies and procedures

Ensuring the best in class customer service
Manage and complete branch audit by external auditors
Resolution of customer issues and queries in a timely manner to ensure customer satisfaction and support the Branch to do the same
Make action plan, and strategize to get profit through branch operations and cross sell
Keep up to date with product to provide suitable advice to the customers
Ensure smooth functioning of the branch and follow banking norms
Responsible for closing all the observations in the audit report
Monitor the branch sales targets and strategize to acquire new accounts and expand existing accounts by offering various financial products and services to the customer"

Secondary Responsibilities - List the deliverables other than primary, but essential for the role

"- Ensure manpower planning, recruitment and training processes for both on-roll and off-roll employees

📌 Deputy Branch Manager (India)
🏢 IDFC FIRST Bank
📍 India