The Regional Branch Control Manager plays a critical role within the Retail Liabilities function, overseeing the operational integrity and compliance of branches across a designated region. The incumbent is responsible for ensuring branch readiness, supporting recent branch launches, conducting audits, and managing statutory and internal reporting. This role serves as a key liaison between regional branches and the central Branch Control Unit (BCU), ensuring alignment with internal standards and regulatory requirements.
Branch Operations Oversight
Ensure smooth functioning of all branches in the region.
Monitor adherence to standard operating procedures (SOPs).
Conduct periodic audits and surprise checks.
Ensure timely resolution of operational issues.
Compliance & Risk Management
Ensure branches comply with internal policies and regulatory guidelines (RBI, SEBI, etc.).
Identify and mitigate operational risks.
Monitor fraud indicators and initiate investigations where necessary.
Coordinate with Risk Control Units (RCU)
for fraud prevention and detection.
Process Improvement & Standardization
Drive process optimization across branches.
Implement best practices for customer service and operational efficiency.
Standardize documentation and workflows to reduce errors and improve turnaround time.
MIS & Reporting
Maintain and analyse Management Information Systems (MIS) for operational metrics.
Prepare reports for senior management on branch performance, compliance status, and risk indicators.
Track KPIs such as transaction accuracy, audit scores, and complaint resolution timelines.
Staff Training & Development
Train branch staff on compliance, operational procedures, and risk awareness.
Conduct refresher courses and workshops.
Ensure staff are updated on regulatory changes and internal policies.
What We Are Looking For
Education
Graduate – Any discipline
Postgraduate – Preferred, any discipline
Experience
10 to 12 years of re
📌 Regional Branch Control Manager (Gurugram)
🏢 IDFC FIRST Bank
📍 Gurugram
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