About Company
Founded in 2019, apna is India’s largest skilled networking and jobs platform for >250M members of India’s rising working class. Our mission is to connect people to opportunities and help reduce the skill and employment gap.
We help candidates build their digital professional identities, find the best-fit hyperlocal jobs, grow their network, and learn new skills to grow their careers. Employers can find the best talent and hire for over 70 different roles in < 48 hours.
Having raised $190+ million from marquee investors like Insight Partners, Tiger Global, Lightspeed India, Sequoia Capital, Rocketship.vc and Greenoaks Capital, Apna is on a mission to enable livelihoods for billions in India.
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Ratings and Review Calling Specialist. The primary responsibility of this role is to engage with customers post-purchase or post-service to gather feedback, encourage product reviews, and ensure customer satisfaction.
This individual will act as a key liaison between our company and its customers, helping to build positive relationships and promote customer loyalty.
Requirement: 1
Title: Operations Associate
Location: Bangalore (Work from Office - Domlur)
Experience: 2-3 years
Process: Voice
Qualification: Graduate
Language: English, Hindi and South Languages
Key Responsibilities:
Conduct outbound calls to customers to request feedback and reviews for products or services.
Ensure a positive customer experience by addressing concerns and answering queries regarding the review process.
Encourage customers to share their honest ratings and reviews on various platforms.
Document and track customer feedback and reviews accurately in the CRM system.
Identify potential issues or complaints and escalate them to the appropriate team for resolution.
Maintain a high level of professionalism and courtesy when interacting with customers.
Analyse trends in customer feedback