Job Title: Senior GenAI / LLM Engineer (AWS Connect & Conversational AI)
Experience: 6+ Years
Location: Hyderabad
Employment Type: Full time
About the Role
We are seeking a highly skilled Senior GenAI / LLM Engineer with expertise in Generative AI, Large Language Models (LLMs), Amazon Nova Sonic, Amazon Connect, Conversational AI, and AWS AI Services. In this role, you will design and build intelligent, AI-powered customer engagement solutions that leverage voice, chat, and agent-assist capabilities to deliver exceptional customer experiences.
The ideal candidate should possess hands-on experience in AWS Connect, Amazon Nova Sonic, Agent Assist, Natural Language Understanding (NLU), conversational AI frameworks, and cloud-native application development. You will collaborate with architects, contact center teams, AI engineers, and cloud engineers to build scalable, secure, and intelligent contact center solutions powered by GenAI.
Key Responsibilities
Generative AI Solution Development
Design, develop,



and implement enterprise-grade Generative AI solutions using Large Language Models (LLMs).
Build AI-powered conversational applications for voice and chat channels.
Develop intelligent virtual assistants and AI-powered customer support solutions.
Integrate foundation models into enterprise applications for customer engagement and workflow automation.
Optimize GenAI applications for accuracy, latency, scalability, and cost efficiency.
Amazon Connect Development
Design and implement cloud-based contact center solutions using Amazon Connect.
Configure Contact Flows, Routing Profiles, Queues, Hours of Operation, and Agent Workspaces.
Integrate Amazon Connect with enterprise applications, CRM platforms, and backend services.
Develop custom Contact Center workflows using AWS services.
Support deployment, monitoring, and optimization of Amazon Connect environments.
Amazon Nova Sonic Implementation
Develop conversational voice experiences using Amazon Nova Sonic.
Build low-lat

📌 Senior GenAI (Hyderabad)
🏢 IntraEdge
📍 Hyderabad