Every day, tens of millions of people come to Roblox to explore, create, play,
learn, and connect with friends in 3D immersive digital experiences– all created
by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to
bring any experience that they can imagine to life. Our vision is to reimagine
the way people come together, from anywhere in the world, and on any device.
We’re on a mission to connect a billion people with optimism and civility, and
looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human
interaction, solving unique technical challenges at scale, and helping to create
safer, more civil shared experiences for everyone.

As a Support Escalations Specialist, you will be an early member of our internal
high-stakes response team. Internal Escalations are a critical component of what
we do in Support. Our community of internal stakeholders continuously advocate
for our customers, and this team is a center point of that.



We are building on
all the wonderful work being done today, and adding this critical internal
support function to bring expertise and ensure the highest level quality and
execution.

This isn't your standard customer support role. You will handle the most
sensitive and high-risk cases that hit our ecosystem—cases that often have
direct visibility from our executive leadership, legal, and product teams. You
will be responsible for not only resolving these complex issues but also
documenting the "how" and "why" to help us build a proactive, world-class
internal operation.

WHAT YOU’LL DO

* Own and resolve complex escalations involving legal, financial, and
executive-level sensitivities with a focus on empathy and extreme accuracy.
* Act as a bridge and support conduit for our current vendor partners and our
growing internal team, helping to document processes and workflows.
* You won't just complete ticke

📌 Support Escalations Specialist (Gurugram)
🏢 Roblox
📍 Gurugram