Location: India
Experience Required: 2+ years
Employment Type: Full-Time

About the Role
ORO Labs is looking for a technically strong qualified to support our PreSales team. This role bridges the gap between Sales, Implementation, and Product providing deep technical expertise during the sales cycle. You'll work closely with PreSales Solution Consultants to help win enterprise deals, support prospect evaluations, and build the internal tools and knowledge that make the team faster and more effective.

Key Responsibilities
Demo & POC Support
Build and configure demo environments and proof-of-concept (POC) instances tailored to prospect requirements, including configuring ORO realms with relevant tenant setups
Conduct gap analysis on prospect use cases vs. ORO's current capabilities, and clearly communicate findings to PreSales and Product teams
Support complex deal scenarios including PR engine demos, PO lifecycle management, supplier onboarding, budget validation via API action buttons, and AI agent showcases
Presales Enablement
Create reusable sales artifacts:



integration flow templates, demo guides, cheat sheets, capability matrices, and "Do's and Don'ts" gap summaries for specific prospect use cases
Build and share enablement tools for the team such as custom GPTs for ORO prompt engineering, Loom walkthroughs of new features, and roles & permissions guides
Keep the PreSales team current on differentiated capabilities (e.g., account assignment form, OCR-based bank detail extraction, AI agents) and advocate for consistent demo usage across the team
Support RFP/RFI responses with accurate, detailed technical content; flag when compliance or security questions should be escalated rather than answered by PreSales
Cross-Functional Collaboration
Work alongside Forward Deployed Engineering (FDE), Implementation, and Product teams to stay current on new platform capabilities and real customer implementations
Serve as a liaison between PreSales and Implementation provid

📌 Presales Technical Support Engineer (India)
🏢 ORO Labs
📍 India