ABOUT THE ROLE

We're looking for an Engineering Manager who thrives at the intersection of
leadership, distributed systems, and real-time communications. You'll lead a
team of talented engineers responsible for building and scaling our
next-generation Unified Telephony Platform that seamlessly connects Office Phone
and Contact Center (CCaaS) capabilities into a single, cloud-native
communications layer.

In this role, you won't just oversee execution—you'll remain deeply involved in
architecture, technical design, and code reviews while guiding the team through
complex telephony challenges. You'll help build systems that power SIP-based
calling, IP PBX functionality, carrier integrations, intelligent call routing,
voicemail, presence, and AI-powered communications experiences.

The platform you help shape will be foundational to how financial institutions
communicate with customers across voice channels. You'll work closely with
Product, Infrastructure, and AI teams to deliver highly available, scalable, and
reliable communication services that handle millions of interactions while




maintaining exceptional call quality and uptime.

As part of our AI-augmented engineering culture, you'll leverage contemporary AI tools
to improve software development productivity, automate testing, accelerate
delivery, and enhance system reliability.

Location: Remote

JOB RESPONSIBILITIES

LEAD BY EXAMPLE

Remain hands-on with system design, architecture reviews, technical
decision-making, and code reviews while guiding the team toward engineering
excellence.

OWN THE TELEPHONY PLATFORM

Architect, build, and scale core telephony services including SIP signaling,
media handling, IP PBX capabilities, call routing, extension dialing, voicemail,
presence, and contact center integrations.

BUILD HIGHLY AVAILABLE COMMUNICATION SYSTEMS

Design and operate carrier-grade systems with a focus on call quality, uptime,
latency, reliability, and fault tolerance.

DRIVE TELEPHONY ARCHITECTURE

Partner

📌 Engineering Manager – Unified Telephony Platform (Bengaluru)
🏢 Eltropy
📍 Bengaluru