Summary:
The HR Helpdesk Senior Associate (Functional) plays a critical role in building, expanding, and maturing the firm’s Oracle HCM Helpdesk and Case Management capabilities. This role will be responsible for both day-to-day support and on designing scalable service models, enhancing Oracle
HCM functionality, and enabling consistent, high-quality employee support experiences across the organization.
As a functional contributor within the HRIS team, this role partners closely with People & Community (HR), HR COEs, and HRIS technical teams to define future-state Helpdesk capabilities, optimize Oracle HCM configurations, and support continuous improvement aligned with business needs and system roadmap priorities.

Responsibilities:
The Associate will be responsible for developing and maintaining operational processes and dashboards that support GTM initiatives. This includes working with cross-functional stakeholders to understand requirements, build solutions, and iterate based on feedback.
Oracle HCM Helpdesk Capability Build-Out
Serve in a functional support role in the design,



expansion, and optimization of Oracle HCM Helpdesk and Case Management capabilities
Support the definition of future-state Helpdesk operating models, including intake design, case categorization, routing logic, escalation paths, and service standards
Partner with HRIS and HR stakeholders to identify opportunities to expand Oracle HCM Helpdesk functionality to support additional HR use cases and COEs
Contribute to the rollout of recent Helpdesk features, workflows, and employee support capabilities
Advanced Functional Support & Enablement
Provide Tier 2 functional support for complex Oracle HCM Helpdesk cases while ensuring learnings are fed back into system and process improvements
Analyze recurring case themes to inform configuration changes, guided help enhancements, or upstream process redesign
Translate business needs into functional requirements, use cases, and user stories to support H

📌 Senior Associate (Bengaluru)
🏢 Grant Thornton INDUS
📍 Bengaluru