Your role at Dynatrace

Provide deep, customer-facing technical expertise for Dynatrace Mainframe environments, bridging classic z/OS platforms with modern distributed and cloud-native observability. This role operates at the intersection of Support, Consulting, and Enablement and is intended to reduce dependency on R&D;, accelerate customer outcomes, and de-risk high-value enterprise deployments.

This position is not a traditional systems programmer role, but a modern z/OS systems support / diagnostics specialist focused on troubleshooting, customer impact, and cross-platform observability.

Primary Responsibilities

Act as escalation owner for complex, high-impact mainframe-related customer issues involving Dynatrace for z/OS
Lead advanced troubleshooting across CICS, IMS, DB2, MQ, z/OS infrastructure, and related middleware
Perform deep diagnostics using dumps, traces, logs, and runtime artifacts to isolate root cause
Provide consultative guidance on mainframe architecture, deployment patterns, and performance optimization
Partner with Product Management and R&D; on edge cases,



diagnostics, and design feedback
Support customer-facing workshops, proofs of concept, and enablement sessions requiring mainframe depth
Mentor and upskill non-mainframe Support Engineers through documentation, walkthroughs, and structured knowledge transfer

What Will Help You Succeed

Required Technical Qualifications

Hands-on experience supporting IBM z/OS in production environments
Solid working knowledge of CICS or IMS (configuration, transactions, regions)
Proficiency with JCL, ISPF, SDSF, and core z/OS operational tooling
Working knowledge of DB2 for z/OS, MQ, and one or more of (CTG, SOAP, z/OS Connect)
Familiarity with RACF/ACF2 security concepts
Demonstrated ability to capture, interpret, and analyze dumps, traces, and diagnostic artifacts
Strong diagnostic and problem‑solving skills, with the ability to work through ambiguous, multi-system issues

Preferred / Differentiating Sk

📌 Senior Mainframe Observability (Bengaluru)
🏢 Dynatrace
📍 Bengaluru