Are you a detail-oriented, customer-focused individual who enjoys talking to clients to understand their learning requirement and analyze their areas of challenges to provide appropriate solution?External tools team provides guidance to member firms on any issues related to the use of digital learning tools for devising learning solutions. Our team culture is collaborative and encourages team members to take initiative and seek on-the-job learning opportunities. Our professionals are committed to excellence and provide world class support service to global member firms at every juncture.
Work you’ll do
Primarily responsible for providing support on global content development tools; user education, tools upgrades, promotional activities, and users with support and advisory requests. Works closely with GTO and learning network to maintain up-to-date information on global learning sites.
Manage day to day queries on tools support by responding appropriately and escalating to vendors or other internal teams as needed.
Manage development tools and perform administrative tasks around tools related webinars, user group meetings etc.
Coordinate and participate in the testing of recent tools or tool upgrades.
Troubleshoot issues related to authoring tools (Brainshark, Articulate, FLIP, D-Learn).
Ensure all content and tools related information is up to date on SharePoint COE sites, our global intranet pages.
Support the design of tools training program
Conduct research and share findings on latest trends in the field of learning design
The team
Our team culture is collaborative and encourages team members to take initiative and seek on-the-job learning opportunities. Our professionals are committed to excellence and to enhance the trust of the entire talent network. Quality is our top priority, and by focusing on exceptional client service, we continue to raise the bar on quality and deliver greater value to our clients.