We're looking for a Junior Engineer This role is Office Based, Hyderabad Office
Junior Engineer – Cloud Operations
About The Team
The Cloud Operations team at Cornerstone provides comprehensive hosting and operational support services that enable organizations to deploy and manage applications with minimal IT infrastructure. The team ensures high availability, reliability, and performance of our SaaS cloud workplace while delivering exceptional customer support.
As a Junior Engineer – Cloud Operations, you will support the day-to-day operations of Windows and Linux-based servers hosting web and database applications in a rapidly growing SaaS environment.
You will work closely with senior engineers to monitor systems, troubleshoot issues, and ensure customers receive reliable 24x7 service.
In this role you will…
Assist in the day-to-day monitoring, maintenance, and operation of cloud infrastructure.
Handle support tickets, service requests, and operational tasks through established tools and processes.
Support incident management by identifying, troubleshooting,
and escalating issues to minimize service downtime.
Perform routine server administration activities on Windows and Linux servers under guidance.
Monitor system health, application availability, and infrastructure performance using monitoring tools.
Assist in executing scheduled maintenance activities, patching, and system updates.
Support backup operations by monitoring backup jobs and assisting with recovery activities when required.
Follow change management processes while implementing approved changes.
Provide backend operational support to internal Customer Support teams.
Assist in troubleshooting issues related to Windows Server, Linux, IIS, VMware, databases, and web applications.
Document operational procedures, incident resolutions, and troubleshooting steps.
Work collaboratively with cross-functional teams to ensure service availability and customer satisfaction.
Participate in rotational s