Job Requirements

About the Role

The Process Lead – Retail Operations RCC Settlement in the Recon, Compliance & Controls department is responsible for managing and enhancing daily settlement operations, compliance monitoring, and control processes. This role involves overseeing operational activities, optimizing workflows, and ensuring adherence to regulatory and internal standards. The incumbent will lead a sub-unit, contribute to audits, and act as a subject matter expert in settlement operations.

Key Responsibilities

Primary Responsibilities

Oversee and manage operational activities including settlements, process controls, transaction processing, account management, and customer service operations.
Ensure effective and compliant delivery of banking services in line with regulatory standards and internal policies.
Lead a sub-unit to ensure smooth execution of operational tasks, including task allocation, team management, and process optimization.
Manage internal and external audits and regulatory data delivery across verticals.




Identify and implement process improvements to enhance efficiency, reduce operational risk, and improve customer experience.
Maintain and update Standard Operating Procedures (SOPs) across sub-units.
Liaise with departments such as Risk, Compliance, and IT to ensure operational alignment and seamless service delivery.
Act as a subject matter expert for the managed area.
Prepare and present reports on operational performance, risk, and process improvements to senior management.
Manage vendor relationships for outsourced services, ensuring adherence to SLAs and quality standards.
Contribute individually to managing complex processes and digital initiatives.

Secondary Responsibilities

Collaborate with Product, Compliance, other bank stakeholders, and external partners.
Handle regulatory, internal, and risk audits.
Act as the second-level escalation point for the sub-unit.

Managerial and Leadership Responsibilities

Train and mentor team

📌 Process Lead (Thane)
🏢 IDFC FIRST Bank
📍 Thane