Role Summary

We are seeking an experienced Manager, ServiceNow HR Portal & Knowledge Optimization to lead the performance, optimization, and user experience of our MyHR portal, built on the ServiceNow platform. This role will be responsible for driving continuous improvement of the HR portal's usability, responsiveness, content effectiveness, and service delivery performance to ensure an engaging and productive digital employee experience.

As a key interface between HR, IT, and end users, you will blend technical knowledge, user experience insight, analytics, and business acumen to evolve the portal as a key channel for global HR services.

Key Responsibilities

Portal Performance & Optimization
Monitor and manage end-to-end performance of the MyHR portal on the ServiceNow platform.
Analyze portal usage data and performance metrics (load time, page hits, click-through rates, etc.) and drive improvements.
Implement optimization strategies for faster loading times, improved accessibility, and intuitive navigation.
User Experience Management
Partner with HR, UX/UI teams,



and ServiceNow developers to enhance portal usability and design.
Gather and incorporate user feedback to ensure a continuously improving employee self-service experience.
Maintain a consistent and branded digital HR experience across multiple employee journeys.
Content & Knowledge Management
Work closely with content owners to ensure knowledge articles, FAQs, and portal content are relevant, accurate, and up to date.
Support effective taxonomy, tagging, and search optimization.
Analytics & Reporting
Develop and deliver dashboards and performance reports (e.g., portal traffic, CSAT, deflection rates, completion rates).
Translate analytics into actionable insights to improve portal engagement and service outcomes.
Stakeholder Collaboration
Act as a liaison between HR functional teams, IT, ServiceNow developers, and vendor partners.
Contribute to roadmap planning, release cycles, and change management r

📌 Manager, ServiceNow HR Portal (Hyderabad)
🏢 AMGEN
📍 Hyderabad