About Us:

Founded in 2005, Lufthansa Technik Services India (LTSI) is a fully owned subsidiary of Lufthansa Technik AG (LHT) of Germany. Based in Bengaluru, our 500+ team delivers value-added services to Lufthansa Technik’s Maintenance, Repair, and Overhaul (MRO) spectrum for all common commercial aircraft types (Airbus, Boeing, Embraer). LTSI specializes in customer service, supply chain management, digital and engineering services, procurement, airfreight and financial services for the aviation industry.

Tasks and Responsibilities:

Generate aircraft availability according to service level obligation for the assigned accounts utilizing assets & sourcing. Process and co-ordinate material supply for assigned accounts. Provide material services for ad hoc and scheduled customer inquiries. Act as the interface between LHT, customer and business partners.

Key Responsibilities:

Fully responsible as the Contact person (central) at AOG-Desk for any queries related to operational customer service at LHT & external companies
Process,



coordinate and document all customer requirements right up to availability of materials at the point of need and pass on information to the affected departments
Fully responsible to Carry out and document material procurement measures (demand dissolution, purchase, loan, acceleration, stock transfer)
Support customer service requests and be available to carry out services even during downtimes (internal and external) - fully responsible
Performing and coordinating transport management tasks
Will be required to be available for a 24/7 shift pattern, flexibility is key
Work to Clarify with internal and external customers and suppliers, for any queries
Responsible for sub-areas of material management support as well
Perform Activities in: Sales, Rental, 1:1 Exchange, Dispatching, Data Capture outside of service hours
Perform special tasks, handle projects with full responsibility.
* Participate in other duties as assigned

Qualification:

Educ

📌 AOG Desk Officer (Bengaluru)
🏢 Lufthansa Technik Services India
📍 Bengaluru