Sr. Manager: Indirect Procurement Process and System project manager
Mission
This role is responsible for ensuring the effective design, implementation, and enhancement of Coupa and digitization solutions. It serves as a critical bridge between procurement business needs and system capabilities, driving process efficiency, data quality, and successful system adoption across the organization.
Key Responsibilities
Act as the subject matter expert (SME) for Coupa S2P modules, including system configuration, workflow design, and issue resolution
Own and support end-to-end procurement process activities for Coupa-related changes, ensuring system stability and business continuity
Analyze procurement processes and operations data to identify improvement opportunities and propose practical solutions
Manage business and system change projects, including:
Requirement gathering and solution design
Test and Go-live planning and execution
User training and change management
Collaborate with cross-functional stakeholders (Digitization, SED, Finance etc.)
to ensure alignment between business requirements and system capabilities
Key Contributions
Acts as a central escalation point in IP for system and process issues, reducing downtime and business disruptions
Ensures Coupa P2P system reliability and process efficiency
Drive the implementation of control measures and other recent features at process and system level
Drives user adoption and change activities via effective WalkMe/Coupa solutions and structured training
Provides data-driven insights, improving compliance and transparency
Business Impact
Direct impact on Global IP P2P platform reliability, especially with Coupa P2P and Contract processes
Direct impact on Global IP user experience, especially with key stakeholders and escalations
Enables scalable and standardized procurement operations across regions and teams
Reduces operational risk by ensuring practical solutioning, robust testing and control, and effective change manag