Ugaoo is one of India's leading D2C gardening and home décor lifestyle brands, on a mission to make urban India greener. With a solid omnichannel presence across our website, app, marketplaces, quick commerce platforms, and an expanding network of retail stores, Ugaoo is redefining how customers discover and experience plants.
Our retail stores are designed to offer an immersive and memorable shopping experience. As we continue to expand across India, we are looking for a passionate Regional Trainer who can elevate customer interactions by building confident, customer-centric, and high-performing retail teams.
Role Purpose
The Regional Trainer will be responsible for enhancing the customer experience across Ugaoo's retail stores by developing frontline teams in selling skills, customer engagement, communication, grooming, and service excellence. The role will work closely with Retail Operations and HR to build a consistent service culture that reflects Ugaoo's brand values and drives higher customer satisfaction and sales performance.
Key Responsibilities
Customer Experience Excellence
Build a customer-first mindset across all retail stores by delivering training focused on exceptional service standards.
Coach store teams on creating memorable customer interactions and delivering a premium shopping experience.
Reinforce brand values and customer engagement behaviours through regular coaching and feedback.
Sales & Selling Skills
Conduct training programs on consultative selling, need identification, cross-selling, upselling, objection handling, and closing techniques.
Improve key retail productivity metrics such as conversion rate, average transaction value (ATV), and units per transaction (UPT).
Coach employees to confidently engage with customers and build long-term relationships.
Communication & Soft Skills
Develop employees' verbal and non-verbal communication skills.
Conduct workshops on active listening, customer conversations, empathy,
📌 Manager – Retail Learning (Pune)
🏢 Ugaoo
📍 Pune
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